How do I activate self-exclusion?

Log in to your account and go to Settings > Responsible Gaming. From there, choose your self-exclusion period. Alternatively, email us directly at support@kraiya.im and we'll take care of it right away.

Can I increase my deposit limit later?

Lowering your deposit limit takes effect immediately. However, increasing your limit requires a 7-day waiting period. This rule is in place to protect you.

Will my balance be preserved during self-exclusion?

Yes, your valid balance will be preserved during self-exclusion. Once the exclusion period ends, you'll be able to log in and make withdrawals.

What's the difference between a cool-off and self-exclusion?

A cool-off is a short-term break (24 hours to 30 days) that lifts automatically once the period ends. Self-exclusion is a longer-term measure (6 months to 5 years) that requires a manual review before it can be lifted.

What if a family member plays from my account?

Sharing your account is a violation of Kraiya's terms. Always keep your login details private. If you ever suspect your account has been compromised, change your password immediately and contact support.

kraiya | Responsible Gaming — Play Safe and Stay in Control

What does responsible gaming actually mean?

Responsible gaming means enjoying games without letting them take over your life — you stay in control, not the other way around. Kraiya is always working to make sure that stays true.

Online gaming and betting can be a great source of entertainment. But when it becomes a habit that causes financial or emotional harm, it's no longer fun. That's why Kraiya encourages you to play mindfully and stay within healthy limits.

The core principles of responsible gaming are:

Play for entertainment, not to make money. Expecting a reliable income from gaming is not realistic.
Only bet what you can afford. Only play with money you can afford to lose without it affecting your livelihood.
Don't let it become an addiction. If you find it hard to stop playing or can't get it off your mind, that's a warning sign worth taking seriously.
Don't play more to chase your losses. Chasing losses by betting more often leads to even greater losses.
Make time for family and friends. Never let gaming become more important than your relationships.

Recognize the Signs of a Problem

People often don't realize their gaming has become a problem. Watch out for these warning signs:

1

Feeling financial pressure

You're struggling to pay bills or cover household expenses, yet you're still putting money into gaming.

2

Playing in Secret

Hiding the fact that you're playing, or concealing how much you've spent, from family or friends.

3

Loss of Control

Trying to stop but unable to, and finding yourself coming back again and again.

4

Emotional instability

Feeling restless, irritable, or low when you can't play.

5

Chasing Losses

You're placing bigger bets to try to win back what you've lost.

6

Relationships are suffering

Gaming is affecting your relationships, friendships, or work.

If you notice any of the above signs in yourself, don't wait — reach out to us right away. support@kraiya.im

Check yourself

Ask yourself these questions honestly. This self-assessment will help you understand where your gaming habits currently stand.

1

Do you ever end up spending more than your planned budget?

2

Do thoughts about gaming keep running through your head even after you've stopped playing?

3

Is gaming affecting your sleep, work, or time with family?

4

Do you find yourself repeatedly trying to win back money you've lost?

5

Have family members or friends expressed concern about your gaming?

If you answered "Yes" to one or more of these questions — it's time to pay attention. Use Kraiya's self-exclusion or deposit limit tools, or speak with our support team. Reaching out for help is a sign of strength.

How to build healthy gaming habits

Responsible gaming isn't about quitting — it's about playing the right way. Follow these tips to keep gaming enjoyable:

1

Set Your Budget Beforehand

Set a monthly gaming budget before you start and stick to it. Kraiya's deposit limit feature makes this easy to manage.

2

Stick to your time limits

Playing for hours on end puts real strain on your mind. Set a daily playtime limit and use the session timer.

3

Don't Bet on Impulse

Playing when you're upset, angry, or stressed is risky. Take a break during those moments and come back when you have a clearer head.

4

Take regular breaks

Take at least one full day off from gaming each week. Spend that time with family and friends.

5

Stop when you're ahead

Continuing to play after a big win in hopes of winning more often leads to losses. When you're up, consider cashing out a portion.

Minor Protection

Kraiya strictly prohibits anyone under 18 from using the platform. We verify age at all times, and any account found to belong to a minor is closed immediately.

If there are children or teenagers in your home, take a few precautions:

Never share your Kraiya account login details with anyone.
Use parental control software on your devices.
Talk openly with your children about online gaming.
Keep bank cards and mobile banking apps out of children's reach.

If you see anyone underage using Kraiya, please support@kraiya.imto let us know.

Where to get help

If things feel out of hand, don't try to face it alone. Kraiya's support team is always ready to help. Reaching out takes courage.

Kraiya Support: support@kraiya.im — you'll hear back within 24 hours.
Live Chat: Get instant assistance through the platform.
Self-Exclusion Request: Through Account Settings or via our support team.

Kraiya wants you to stay healthy and happy. If you feel gaming is getting out of control, please take action today. We're here with you every step of the way.

Responsible Gaming at Kraiya — Stay in Control, Keep It Fun

Kraiya's Commitment to Responsible Gaming

Kraiya's responsible gaming tools