Kraiya Privacy Policy — Your Data, Our Responsibility

We collect various types of information when you use the Kraiya platform. This information is necessary to provide you with the best experience. We never collect data we don't need.

We only collect information that is genuinely necessary to deliver our services, ensure security, and meet legal obligations.

Kraiya uses your data only for specific, legitimate purposes. We never use your information for any other purpose without your consent.

• Account Management: For registration, login, identity verification, and account security.
• Payment Processing: For the secure processing of deposits and withdrawals.
• Customer Support: To address your questions, complaints, and requests.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To monitor your gaming activity and identify potential issues.
• Legal Compliance: To meet regulatory and compliance requirements.
• Service Improvement: For statistical analysis to improve the platform experience.

Your data is stored on secure, internationally certified servers. We only retain it for as long as it is needed or required by law.

• While your account is active: All data is fully retained.
• After Account Closure: Financial and KYC data is generally retained for 5 years as required by law.
• Technical Logs: Security logs are typically retained for up to 90 days.
• Marketing Data: Withdrawing your consent will result in immediate deletion.

Kraiya does not sell your personal data to third parties. However, data may be shared in specific circumstances:

• Payment Providers: Only the information necessary to complete transactions is shared with payment partners such as Mobile Pay, Nagad, or Rocket.
• Technology Partners: Technology providers that support platform operations receive limited data under strict confidentiality agreements.
• Legal Authorities: We are required to disclose information upon receipt of a valid court order or directive from a regulatory authority.
• Fraud Prevention: Data may be shared with relevant authorities to detect financial fraud or criminal activity.

Outside of the cases mentioned above, Kraiya never shares your data. All partners are required to uphold the same privacy standards.

Kraiya uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: Required for the platform to function correctly. Stores login sessions, language preferences, and similar settings.
• Functional Cookies: Remembers your preferences and settings, such as your favourite games or display options.
• Analytics Cookies: Collects anonymous usage data to help improve the quality of our services.

Kraiya places the highest importance on your right to data protection. You have the following rights:

Kraiya uses industry-leading security technology to protect your data. Our security measures operate across multiple layers.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication: 2FA is available for an added layer of account security.
• 24/7 Monitoring: Our security team monitors systems around the clock.
• Regular Audits: Third-party security experts conduct regular system audits.
• Firewall Protection: Advanced firewall and intrusion detection systems are active.

While we maintain the highest level of security, no data transmission over the internet is 100% risk-free. Please keep your password strong and never share it with anyone.

Kraiya strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store data from minors.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor will be immediately suspended.
• Any data collected from a minor will be deleted immediately upon discovery.

Kraiya works with a number of trusted third-party service providers to deliver an effective platform experience. All partners operate under strict confidentiality agreements.

• Payment Gateway: Bangladesh-recognized payment providers for secure transaction processing.
• Game Software: Licensed game providers operate under their own privacy policies.
• Analytics Tools: Anonymized data is used to analyze platform performance.

Third-party service providers operate under their own privacy policies. Kraiya is not responsible for those policies.

Kraiya may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, technological updates, or improvements to our services.

• For significant changes, you will be notified 30 days in advance via email or through the platform.
• The date of any changes will be noted under the "Last Updated" section at the top of the page.
• Continued use of the platform following any changes will be taken as acceptance of the updated policy.

For any questions, complaints, or requests regarding this Privacy Policy, please contact our Data Protection team:

• Email: support@kraiya.im
• Live Chat: Click the chat button at the bottom right of the platform
• Response Time: Usually within 24–48 hours
• Rights-Related Requests: We aim to respond within 30 days